You may return new Dwellbee items w/ original packaging intact within 30 days of delivery for a full refund. These items may be opened or unopened. Dwellbee items missing packaging or used Dwellbee items may not be returned. The customer is responsible for shipping unless the item received is damaged or incorrect. If you feel your item is defective, visit our Quality Guarantee page to see if you qualify for free replacement. To initiate a return, please enter your order number and email address used to purchase your item(s) in the below form.